The Cloud buzz has dramatically increased
as of recent, with enterprises now taking a serious look at what the
cloud has to offer, but the true focus for cloud services is still honed on the
small and medium business to move more and more of their processes to the cloud.
However, as with all new technologies, there are some important things to
consider before taking the cloud leap.
Understand the
difference between private, public and hybrid clouds. Cloud comes in several flavors, so make
sure you understand the differences. Going with a large public cloud may be a
very affordable solution for some of your needs, but it may not be the best for
your company’s data or security. Private cloud providers are often higher in
price, but are often focused on industries, and offer a higher quality of customer
service. These cloud providers will be able to answer some of the harder
questions you may have with moving your processes into the cloud. They will
also most likely think of things you haven't considered. Hybrid cloud providers
can often offer the best of both worlds, by keeping your critical data local
and in a private datacenter, while pushing your non-sensitive data to the more affordable
public clouds. They all have their places in the community; you just need to
know which ones are best for your needs.
Know your
security requirements! This can't be said enough. Moving your company’s
data into a cloud is often a more secure transition than how you have
things today, but it doesn't mean you are without risk. Again consider the
difference in what type of cloud you want to move into, and how you will access
it. Most of the cloud security issues I see today are more in line with mixing
cloud services from multiple vendors and ending up with a spaghetti of cloud
services that are only secured while inside of their environments. Many people
also forget that while a vendor like Amazon and Google are huge players in the
public cloud, they are also a big target for criminal intent and showing up on everyone’s
radar. When considering security for the cloud, make sure your technical staff
gets with your vendors and understands how their requirements to stay compliant
and secure. This will help you decide what needs to move into the cloud and
perhaps what kind of cloud technology to move it to.
Make sure your
cloud provider has a robust Disaster Recovery Plan. It may seem like a no brainer, but
make sure your cloud provider has a sound, proven backup strategy in place. This
should be a BIG topic for any cloud provider and the platform should be built
on battle tested established technologies. Recovery of files, databases,
emails, and entire systems should all be options. The higher end solutions
should include High Availability in the event of equipment failure, and instant
failover options for your data when equipment fails. Luckily most cloud
providers have these technologies in place and are more than willing to brag
about them. If they don’t the turn and quick run away!
Know your
customer service needs before you talk with Service Providers! While a provider may not be able to provide 24/7 support
for all things, evaluate what your absolute customer service needs are and
present them to the provider before making any decisions. All solid providers
will have a Service Level Agreement (SLA) that outlines
their response to issues and how they are addressed. Ask for a copy
of this before spending too much time with a company that can't meet your
needs. Again a provider dedicated to your business model will most likely have
anticipated this.
Do your homework!
It is not hard
to find the right cloud solution; it just takes time and some basic education.
·
Remember to understand
your cloud options and the strong vs. weaker points.
·
Take
your time and evaluate what you want to move to the cloud.
·
Talk
with your vendors and get their feedback on how their products and services
have performed in cloud environments.
·
Know
your security and SLA needs before you talk with cloud providers. This will
help you quickly decide if they are the right fit for you.
·
Discover
and research your providers. In many cases it makes since to keep the same
provider for most if not all of your services, but this isn't always the case.
If cloud computing is too much of a task for you then find a cloud
consultant to support you with the proper guidance and choices. This can often
lead to a much smoother transition and sounder choice in the end.
If you need more
help with your cloud strategies and guidance feel free to reach out.
I'm always looking for ways to help the SMB community with solid technology
decisions!
Sean Riggs